Close

Refund and Exchange Policy

If you have received a wrong/damaged product, we can replace this with the exact same item. Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/ defect.

Please email us within 24 hours of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care and they will contact you as soon as possible.(care@1mg.com)

We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.

Please mention your order number in the mail that you send to us.

The refund will be processed within 10 business days from the date of cancellation of the product.